Privacy Policy

Introduction:

The National Refund Institute prioritises your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

Information We Collect:

Your personal information, such as your name, contact details, identification documents, and financial information, is crucial for us to reclaim lost assets on your behalf. We value your trust and handle this information with the utmost care and respect.

How We Use Your Information:

We use your personal information to:

• Identify and reclaim your lost assets

• Communicate with you about your claim and our services

• Ensure compliance with legal obligations

• Improve our services and customer support

Disclosure of Your Information:

We do not sell your personal information.  We may share your personal information with third parties except as the law requires. We may disclose your information to:

• Relevant authorities and institutions to process your claims

• Service providers assisting us with our operations under strict confidentiality agreements

Data Security:

We implement robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. All personal data is stored securely within Australia, ensuring compliance with local data protection laws and regulations. Our data security practices comply with industry standards and legal requirements. These include, but are not limited to, antivirus software, encrypted storage devices, strong passwords, and MFA (Multi-Factor Authentication).

Your Rights:

You have the right to access, update, or request the deletion of your personal information at any time, subject to our legal responsibilities. Please contact us if you have any concerns or wish to exercise your rights.

Complaints:

If you have a complaint about how we handle your personal information, please contact us using the details below. We take all privacy complaints seriously and will respond to your concerns promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.

Changes to this Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please get in touch with us at:

National Refund Institute Pty Ltd

08 6116 8077

help@nationalrefundinstitute.com.au